I am a results-driven technology professional with broad experience in litigation support, e-discovery, systems integration, and professional services.
I have twenty years of experience supporting computers, and networks in corporations, law firms, and non-profit organizations. My expertise spans a wide range of technologies supporting desktops/laptops, file servers, phone systems, video conferencing and wireless devices.
I'm proud to work as an advocate for digital literacy by providing training and mentorship to underserved communities in the San Francisco Bay Area. My volunteer outreach includes working with low income youth, community shelters, and residents of public housing. These events include The United Way / NFL Hometown Huddle, Matchbridge for Youth, and Project TechConnect, San Francisco's Digital Inclusion Program.
Community Service Honors:
2011 - Certificate of Appreciation & Recognition
Senior Action Network of San Francisco
DePaul University, Chicago Illinois
B.A. - Communication Studies
Westlaw Paralegal Certification - Issued through Thomson Reuters
Implementing and Supporting MS Windows XP Professional
(Microsoft Course #2272C)
Novell Intranetware 4.11 Administration - Productivity Point
Supporting Windows 2000 Networks - Productivity Point
Groups and Associations:
"If you need a competent Systems Administrator then look no more. Robert can handle the work and provide you with results. Beyond the Technical skill that Robert has, his easy going positive personality makes him stand out in the IT world.”
Supervising AV/Video Technician at Judicial Council of California
“Rob is a great person - filled with humor and compassion. He is an excellent business person, knows IT, and has a great heart. I highly recommend his services.”
"The Help Desk was started and expanded with Rob's assistance and has grown ever since. Rob has a unique finesse about him to provide the best possible service to the customer."
Lead, IS Client Support at GATX Corporation
“Overall, Rob is an excellent guy. He is intelligent, experienced and committed to whatever task he is presented. His customer service skills are second-to-none and this, along with his great sense of humor, make Rob an excellent employee and colleague. If I could hire Rob back, I'd do it today.
Manager of End User Computing GATX Corporation
“Rob was super to work with. He always went beyond the call of duty to take care of customer issues. Rob's sense of humor and persistence during difficult technical troubleshooting sessions made working together a pleasure. Rob is very encouraging and supportive during challenging work situations for colleagues and customers alike. I totally recommend him as a team player to be counted on!”
Account Manager, Employment Law Learning Techologies (ELT)
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San Francisco, CA 94107